Term & Condition

Terms and Conditions of Services

1. Scope of Services

Liight Me Up Again Services provides the following non-clinical services:

• Consultation
• Social Work (non-clinical)
• Leadership & Career Coaching
• Relationship Coaching
• Recovery & Transformative Coaching (non-clinical)
• Self-Guided Programs
• Public Speaking

Note: These services are for personal growth, empowerment, and education. They are not a substitute for therapy, mental health treatment, diagnosis, or medical advice.

2. Eligibility

• Clients must be 18 years or older unless written parental/guardian consent is provided.
• NDIS clients must have self-managed, plan-managed, or agency-managed funding.
• International clients must acknowledge services are governed by the laws of South Australia and are non-clinical.

3. Confidentiality & Privacy

• All sessions are confidential per the Australian Privacy Principles (APPs).
• Information is shared only with consent or when legally required.
• No internal use of identifiers or overseas data sharing without consent.
• Applies to all services: coaching, consultation, social work, programs.

4. Informed Consent

• Clients understand services are non-clinical and complementary.
• They may inform their mental health provider if under care.
• Referral or clearance from a healthcare provider may be required.
• Clients may withdraw from services anytime.

5. Client and Coach Responsibilities

Coach Responsibilities:

• Uphold professionalism, ethics, and service scope.
• Clarify coaching is not therapy or diagnosis.

Client Responsibilities:

• Take responsibility for wellbeing.
• Communicate honestly and participate fully.
• Inform their mental health provider if under care.
• Accept outcomes and decisions made are their responsibility.

6. Booking & Payment

• Sessions are pre-booked and paid before unless agreed otherwise.
• Accepted: Stripe, bank transfer, invoicing (NDIS).
• International clients are charged in AUD unless noted.

7. Cancellations & Refunds

• Minimum 24-hour notice for cancellation or reschedule.
• Less than 24 hours = full session fee may apply.
• Refunds are reviewed case-by-case.

8. Code of Conduct

• All parties agree to ethical, respectful behavior.
• Services may stop if respect or boundaries are violated.

9. Disclaimers

• No guarantees or outcomes promised.
• Clients are responsible for their own decisions.
• Services are educational and for empowerment only.

10. Intellectual Property

• All content belongs to Liight Me Up Again Services.
• Reproduction/sharing requires written permission.

11. Jurisdiction

• Governed by South Australia law.
• International clients accept South Australian jurisdiction.

12. NDIS Client Acknowledgment

• Services align with NDIS goals.
• They understand services are non-clinical.

13. International Client Terms

• Services are personal development, not therapy.
• Clients must comply with local laws.

14. Termination, Fees, and Service Conditions

a) Right to Terminate

• Either party may end the agreement with written notice.
• Immediate termination applies for ethical/safety violations, non-compliance, or crisis situations.

b) Session Validity

• Packages must be used within 3 months unless agreed otherwise.
• Extensions only by discussion.

c) Refunds and Disputes

• No refund after session is delivered.
• Prepaid refunds may be pro-rata minus fees.
• No refunds for missed appointments or change of mind.
• Disputes should be raised in writing for resolution within 14 business days.

d) Changes to Services or Pricing

• Prices and services may change with notice.
• Substitutes provided in cases of coach unavailability.

e) Client Accountability

• Client is responsible for action and decisions.
• Coach provides guidance, not control.

f) No Guarantees

• Results vary based on client engagement.
• Coaching is a collaborative process, not a promise of results.

Contact Information

Zakia Rahana
Founder & Principal Consultant
zakiarahanau@liightmeupagain.com.au
hello@liightmeupagain.com.au
www.liightmeupagain.com.au

Liight Me Up Again Services – Healing | Empowerment | Transformation